Cancellation & refunds

Changing your appointment

The local demonstration allows customers to request changes at least 12 hours before an appointment. Available replacement appointments are validated by the booking system. Contact support when the online change window has closed.

Payments and refunds

Authorized finance staff record approved refunds against payments received. No online payment gateway is active in the local preview.

Draft for business approval

Home Pro must approve actual cancellation cutoffs, visit charges, no-show rules, refund eligibility and processing times before launch. Demonstration settings do not establish a final commercial policy.